EXCHANGE

·       Customers can exchange the products from the Nishat online within 14 days from the date of order placement within the same category, subject to stock availability. If the desired product is out of stock, Nishat will issue a coupon for the same amount.

•    For exchange, please contact our customer service team at nishatuk@nishatmills.com (mentioning order # and reason for exchange/return). You will be provided with a detailed process via email.

·         Items must be in their original condition, with all tags and packaging intact. The receipt is required.

·         Exchanges must be made in the same country where the original purchase was made.

·        Sale items are non-returnable and non-refundable.

·         All items will undergo inspection by our Nishat Online warehouse quality control team. Items that are used, washed, mishandled, or not in their original condition will not be eligible for return or exchange.

·         Nishat reserves the right to reject returns and exchanges if proper care instructions are not followed.

·         Nishat will only cover shipment costs for damaged, incorrect, or incomplete orders. For all other reasons, Customers are responsible for return and exchange shipment costs. For returns & exchanges, ship the parcel at UNIT G, TYBURN TRADING ESTATE, ASHFOLD FARM ROAD. BIRMINGHAM, B24 9QG and share the tracking receipt at nishatuk@nishatmills.com

RETURNS

For online purchases, Customers have 14 days from the delivery date of their order. 

Items must be in their original condition, with all tags and packaging intact. The receipt is required.

Please allow 2-3 business days for your items to reach our fulfillment center, after which you will be notified by email. In case you do not receive an email, please contact us at nishatuk@nishatmills.com or Customer Care at +44 (0) 7960263112.

Additionally, allow an extra 3 business days for the refund to be processed. Just so you know, the refund amount may take 7-14 business days to appear in your account, depending on your bank.

Returns are not applicable on redelivery or refund after 14 days.

IMPORTANT: Nishat will only cover shipment costs for damaged, incorrect, or incomplete orders. For all other reasons, Customers are responsible for return and exchange shipment costs. For returns & exchanges, ship the parcel to UNIT G, TYBURN TRADING ESTATE, ASHFOLD FARM ROAD. BIRMINGHAM, B24 9QG and share the tracking receipt at nishatuk@nishatmills.com

ONLINE ORDER CANCELLATION

You can cancel your order within 3 hours of placing it by contacting Customer Care at +44 (0) 7960263112 or emailing us at nishatuk@nishatmills.com. A full refund will be initiated to the original payment method. Once the order is shipped, you will receive confirmation by email, including tracking information. At this point, our Return Policy will come into effect.

Please note that Nishat reserves the right to cancel orders for various reasons, including but not limited to

 ·       If the item(s) you ordered are out of stock at the time of processing.

·       In the event of pricing errors or discrepancies.

·       If payment via credit card is declined by the issuing financial institution.

Need further assistance? Feel free to email us atnishatuk@nishatmills.com.