Who is Klarna?

Klarna is a trusted payment service provider from Sweden that handles your payment securely from start to finish. With over 60 million users and partnerships with more than 70,000 online stores worldwide, Klarna is recognized for its secure and seamless payment experience.

Why am I being redirected to Klarna’s website?

If you’ve selected the “Pay After Delivery” option (with a 14 or 30-day grace period), Klarna will send you an email containing all payment details. This email includes a direct link to Klarna’s site, where you can complete your payment using a debit or credit card. Please note that if payment isn’t made within the specified period, late fees may be applicable.

Will Klarna perform a credit check?

No, Klarna and our store do not perform credit searches that could impact your credit score. Klarna may carry out a soft or quotation search, which does not affect your credit rating and is visible only to you and Klarna.

Is my payment information secure?

Yes, all payment details are processed securely by Klarna. No card information is stored or handled by our store. All transactions are protected using the latest industry-standard encryption and security protocols.

How does Klarna’s “Pay After Delivery” work?

Once your order has been shipped, Klarna will send an email with your payment instructions and due date (usually 14 or 30 days after dispatch). If you can’t locate your email, you can easily contact Klarna’s Customer Service for assistance.

What information do I need to provide?

To use Klarna, you’ll need to provide your name, billing address, and email address. In some cases, Klarna may request your mobile number or date of birth for verification.
Please ensure your details are correct so you can receive your payment instructions and avoid late payment fees.

Why wasn’t I offered the Pay After Delivery option?

Klarna’s “Pay After Delivery” availability depends on several factors, including your order value, purchase history, and stock availability. If the option isn’t available, you can still complete your order by paying directly with a credit or debit card at checkout.

What payment methods can I use?

You can pay instantly using a Visa or Mastercard, or choose Pay After Delivery to pay once your order arrives, all securely processed through Klarna.

How do I pay for my order?

You can pay directly through www.klarna.com or by following the link sent to your email. If you’re having trouble logging in or accessing your account, please contact Klarna Customer Service for help.

How can I confirm that my payment was received?

For card payments, your order confirmation is sent immediately. If you’ve used Klarna’s “Pay After Delivery,” Klarna will send a payment confirmation email once your payment is received. You can also check your payment status anytime by logging in to www.klarna.com.

How do I cancel my order?

If you’d like to cancel your order, please contact our Customer Service team directly for assistance.

When will I receive my refund?

Once your cancellation or return has been processed by our store, refunds are typically issued within 5 business days.

Can I send my order to a different address?

Yes, Klarna allows you to enter a delivery address different from your billing address at checkout.

What if I return part or all of my order?

If you’re returning items close to your payment due date, please contact Klarna’s Customer Service to ensure your payment schedule is adjusted correctly.

What happens to my invoice after I return my items?

As soon as your return is received and processed, Klarna will update or close your invoice accordingly.

What if I receive an invoice but not my goods?

With Klarna’s “Pay After Delivery,” you have 14 or 30 days to pay, so there’s no need to worry. If your order hasn’t arrived and your due date is near, please contact our Customer Service or Klarna directly to extend your payment date.

How will I receive my refund?

Refunds are sent back to your original payment method.

• If you paid by card, the refund will return to that same card.
• If you paid via bank transfer, Klarna may request your IBAN number to process the refund.
• If you haven’t yet paid your invoice, it will be adjusted or cancelled automatically.

Still have questions?

If you have any payment-related queries, you can reach out to Klarna’s Customer Service directly for assistance.

Visit Customer Service for Live Chat or call 020 300 50833
Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.